Sending e-mail? Mind your matters

Just how many e-mail messages do you send each day? If like the majority of us, dozens. Now, are you doing something to make your recipients angry? There’s actually etiquette involved in sending e-mail messages. And if you don’t want to tick off your recipients, you will do well to master the following tips for exercising good e-mail manners.

Brevity might be off-putting

When a person receives an e-mail message that only says “yes” or, even worse, “no,” they might ponder whether you’re a lttle bit ticked at them. After all, that is a very short response. When sending e-mail messages, then, be sure to add a little more meat to make your recipients feel better. Rather than just answering “yes,” you may want to add a, “Thanks for asking” or a “Hope you’re doing well today.” That can make a big difference. If your message is brief because you’re typing it on a smartphone or tablet, set up a special e-mail signature that conveys to recipients that this is the reason for your brevity.

Always answer

When your inbox is back logged, it’s very easy to let some messages languish without response. You’re simply pressed for time. However, not answering an e-mail message from a co-worker, friend or family member is fairly rude. Even if you can’t yet address the actual question in an e-mail message, be sure to send back a quick reply explaining that you’re flooded with other tasks but will get to the request as soon as possible.

Take your time

We receive so many e-mails everyday, it’s tempting to pound out responses and send them back without first proofreading them. After all, that removes at least some of your e-mail clutter. However, this can also result in messages filled with typos, something that’s more than a bit off-putting. If you don’t proof your messages, you could accidentally forget to attach that report or photo you’re promising. That’s irritating for recipients.

Keep your voice down

Whatever you do, never ever send an e-mail message that is written completely in capital letters. This is whats called shouting, and no one likes it. It’s easy to see why: A message in all caps is hard on the eyes. Instead, follow the normal rules of capitalization when drafting your e-mail messages.